掲載日: 4 Feb
英企業でのマーケティング・カスタマーサービス（フルタイム勤務）
| 業種 | 食品（オンライン販売） | |
| 職種 | マーケティング・企画、カスタマーサービス | |
| 必要な英語力 | 問題なく仕事で使えるレベル | |
| 雇用形態 | フルタイム | |
| ビザ | YMS可 | |
| 会社名・店舗名 | Huel Ltd | |
| 担当者名 | ||
| matt.culley@huel.com | ||
| TEL | 01296678516 | |
| 住所 | Unit 6, Icknield Way Industrial Estate, Icknield Way, Tring HP23 4RN | |
| ホームページ | https://jp.huel.com/ | |
| 最寄り駅 |
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| 所在地 | 【詳細マップを見る】 |
日本からのお客様の問い合わせに対応していただける、カスタマーサービス担当の方を募集しています。
“完全栄養食”という新しい分野のフードをオンラインで、イギリスを始めとする世界各国で販売しているHuelという会社でのお仕事です。
基本的にはオンラインで日本からのお客様のお問い合わせへの対応・ソーシャルメディアを通してのユーザーインタラクションが主な業務となります。
職務内容・条件
- Huel本社Tringでのフルタイム勤務。
- メール・ソーシャルメディアでのカスタマーサポート。
- 必要に応じてマーケティング業務のサポート。
Eメールでのカスタマーサービス経験者、ソーシャルメディアに詳しい方、そして健康的なライフスタイル、栄養学に興味のある方を探しております。フレキシブルに今までの知識や経験を生かし、様々なケースに取り組み、自分から色々な解決策の提案や新しいアイデアをチームと共有できるを探しています。
やり取りをするお客様にフレンドリーで丁寧なサービスを提供し、Huelのファンになってもらうことで日本でさらにHuelを広げていきたいと思っております。英語の職務概要・詳細は下記の通りです。英語にてご応募ください。
Huel has an excellent reputation for the highest standards of Customer Service. As we continue to grow internationally, being able to service and support our customers locally all over the world is crucial to our continued success. We have a customer strategy that puts our community at the heart of everything we do and we are now looking for a Marketing Executive to join us at our HQ in Tring, Hertfordshire to support our journey to becoming the world's No.1 brand in complete nutrition and work on one of our priority and fast-growing markets, Japan.
This is a unique and exciting role as we are for looking for someone who has the ability to come in and do a very broad range of tasks ranging from marketing across our channels such as performance marketing and social, packaging adaptations but also this person will be trained and talking to customers directly on our key customer facing channels such as social media and email. As in the way with a fast growth company this person will need to be happy to pick up whatever comes their way and be capable of turning from task to task. This is a great opportunity to work for a growing global business and learn all aspects of marketing and customer experience.
Marketing tasks will include:
- Translating content into Japanese and uploading onto our Japan site(s)
- Writing new content for ads, website(s) and amplifying across Japan platform(s)
- Proofreading, and requesting changes for product and marketing copy as produced by our partners in Japan
- Working as a liaison between our Japanese Customer Service team and our HQ Product Experts to ensure that Japan customer needs are fully serviced
- Develop and implement marketing campaigns across multiple channels in order to raise brand awareness, drive sales and customer loyalty (e.g. Social channels)
- Drive engagement and brand advocacy with both new and existing customers
- Conduct some analysis and reporting to ensure maximise effectiveness
Customer experience tasks will include:
- Maintaining the Huel ethos of exemplary customer service in a providing tailored solutions to all inquiries
- Providing timely communication with customers via email or phone or live chat, regarding pre-sales inquiries, returns, and order processing
- Keeping up to date with new product launches and nutritional values
- Becoming an expert of our social channels, and engage with our customers maintaining Huel’s tone of voice
- Collaboratively work alongside our distribution partners and other internal departments to resolve customer queries
- Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues
- Creatively surprise and delight new and existing customers on a case by case basis
What we look for:
- Fluent in both Japanese and English (both verbal and written)
- A genuine appreciation of the impact of world class customer service, and the desire to deliver at an industry-best standard
- A passion and interest in dealing with customers on a daily basis via social media channels
- Strong verbal and written communication skills
- The motivation to go above-and-beyond for our customers
- A flexible approach to work, and the ability to work well as part of a fun & dynamic team
- Proactive approach to any challenges and problems
- Multi tasking and organisational skills
“完全栄養食”という新しい分野のフードをオンラインで、イギリスを始めとする世界各国で販売しているHuelという会社でのお仕事です。
基本的にはオンラインで日本からのお客様のお問い合わせへの対応・ソーシャルメディアを通してのユーザーインタラクションが主な業務となります。
職務内容・条件
- Huel本社Tringでのフルタイム勤務。
- メール・ソーシャルメディアでのカスタマーサポート。
- 必要に応じてマーケティング業務のサポート。
Eメールでのカスタマーサービス経験者、ソーシャルメディアに詳しい方、そして健康的なライフスタイル、栄養学に興味のある方を探しております。フレキシブルに今までの知識や経験を生かし、様々なケースに取り組み、自分から色々な解決策の提案や新しいアイデアをチームと共有できるを探しています。
やり取りをするお客様にフレンドリーで丁寧なサービスを提供し、Huelのファンになってもらうことで日本でさらにHuelを広げていきたいと思っております。英語の職務概要・詳細は下記の通りです。英語にてご応募ください。
Huel has an excellent reputation for the highest standards of Customer Service. As we continue to grow internationally, being able to service and support our customers locally all over the world is crucial to our continued success. We have a customer strategy that puts our community at the heart of everything we do and we are now looking for a Marketing Executive to join us at our HQ in Tring, Hertfordshire to support our journey to becoming the world's No.1 brand in complete nutrition and work on one of our priority and fast-growing markets, Japan.
This is a unique and exciting role as we are for looking for someone who has the ability to come in and do a very broad range of tasks ranging from marketing across our channels such as performance marketing and social, packaging adaptations but also this person will be trained and talking to customers directly on our key customer facing channels such as social media and email. As in the way with a fast growth company this person will need to be happy to pick up whatever comes their way and be capable of turning from task to task. This is a great opportunity to work for a growing global business and learn all aspects of marketing and customer experience.
Marketing tasks will include:
- Translating content into Japanese and uploading onto our Japan site(s)
- Writing new content for ads, website(s) and amplifying across Japan platform(s)
- Proofreading, and requesting changes for product and marketing copy as produced by our partners in Japan
- Working as a liaison between our Japanese Customer Service team and our HQ Product Experts to ensure that Japan customer needs are fully serviced
- Develop and implement marketing campaigns across multiple channels in order to raise brand awareness, drive sales and customer loyalty (e.g. Social channels)
- Drive engagement and brand advocacy with both new and existing customers
- Conduct some analysis and reporting to ensure maximise effectiveness
Customer experience tasks will include:
- Maintaining the Huel ethos of exemplary customer service in a providing tailored solutions to all inquiries
- Providing timely communication with customers via email or phone or live chat, regarding pre-sales inquiries, returns, and order processing
- Keeping up to date with new product launches and nutritional values
- Becoming an expert of our social channels, and engage with our customers maintaining Huel’s tone of voice
- Collaboratively work alongside our distribution partners and other internal departments to resolve customer queries
- Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues
- Creatively surprise and delight new and existing customers on a case by case basis
What we look for:
- Fluent in both Japanese and English (both verbal and written)
- A genuine appreciation of the impact of world class customer service, and the desire to deliver at an industry-best standard
- A passion and interest in dealing with customers on a daily basis via social media channels
- Strong verbal and written communication skills
- The motivation to go above-and-beyond for our customers
- A flexible approach to work, and the ability to work well as part of a fun & dynamic team
- Proactive approach to any challenges and problems
- Multi tasking and organisational skills